How to Upgrade Prepaid Meter (Ikeja Electric TID Rollover) – Full Guide

Ikeja Electric’s customers are required to upgrade their prepaid meters by executing a key change and memory reset procedure. This action needs to be completed prior to the stipulated deadline in order to maintain the ability to recharge your prepaid meters. This guide has been designed to provide you with clear instructions on how to seamlessly upgrade your prepaid meter.

The existing software used in all prepaid electricity meters globally, including Nigeria, is set to reach its expiration date on November 24th, 2024. This event is referred to as a TID Rollover. It’s essential to note that all STS pre-paid meters operating within the IE network need to undergo an upgrade. Failure to do so will result in these meters being incapable of receiving energy tokens starting from November 1st, 2023, which marks the commencement of IE’s TID rollover procedure.

Crucially, customers utilizing STS meters within the IE network must furnish their National Identification Number (NIN) information before proceeding with the upgrade. You can identify if your prepaid meter is STS by the generation of 20-digit token numbers each time you purchase electricity.

Also Read;

1. Ikeja Electric KCT Check Portal and USSD Code
2. Cost of Electricity Units in Nigeria
3. Cost of Prepaid Meter in Nigeria

How to Upgrade your Ikeja Electric Prepaid Meter in 2 easy steps:

Here is a complete guide on how to upgrade your prepaid meter in Nigeria;

Note: Make sure you load all unused tokens before upgrading your meter.

Step 01: NIN Validation

Kindly visit smartkyc.ikejaelectric.com/nin to validate your meter number and NIN

• Click on “Link your NIN And Meter” button.

• Input your phone number, NIN and email address.

• Confirm your NIN details and click on next if information returned is correct.

• Input your meter number and verification code sent to your email, then click on submit.

• Please note that onlv one (1) NIN can be linked to a meter except Landlords with multiple meters, who can use their NIN repeatedly.

• Your information will be treated with utmost confidentiality.

Step 02: STS Prepaid Meter Upgrade Process

• To upgrade your meter, you need a Key Change Token-KCT (a special ‘reset’ token) to be loaded on vour meter.

• You will receive three (3) sets of 20-digit token upon vending as from November 1st, 2023

• Input the first set of 20-digits token (KCT 1), this will wipe off the old meter settings

• Input the second set of 20-digit token (KCT 2), this will then upgrade vour meter to the new STS platform.

• The last set of 20-digit token will load the purchased energy value into the meter.

Note: Only customers who have validated their NIN will receive the two sets of 20-digit token (KCT 1 & 2), delivered alongside their energy token at the point of vending, as from November 1, 2023.

FAQs

Should I link my NIN to my landlord’s meter?

If you are a tenant, it is advisable to obtain your landlord’s consent before associating your NIN with your prepaid meter, especially if the meter is not registered in your name.

How long will the entire meter upgrade process take?

Linking your NIN and upgrading your prepaid meter using the KCT takes a few minutes. Just follow the step above carefully.

I got a message saying “ERROR NIN NOT FOUND”?

Make sure you entered your details correctly.

I got a message saying “NIN DETAILS COULD NOT BE FETECHED AT THE MOMENT”

This issue is a result of system downtime. Please wait for a few moments and attempt it again later.

Can I link my NIN to multiple prepaid meters?

No, Only landlords are allowed to link their NIN to multiple prepaid meters.

Also Read:

1. Solution to Prepaid Meter Showing REJECTED, ERROR
2. How to Remove NIN from Prepaid Meter.