Ikeja Electric: How to Retrieve Prepaid Meter KCT via KCT Check Portal or USSD Code

The recent mandate to link National Identification Numbers (NIN) to various services has affected several sectors, including the power industry. Many customers have encountered issues receiving their KCT (Key Change Token) for meter upgrades even after successfully linking their NINs. If you’re one of those facing this snag, fret not! There are straightforward methods to swiftly retrieve your KCT.

Understanding the Situation

The KCT is crucial for meter upgrades, facilitating seamless transitions and ensuring your meter continues to function optimally. However, the delay or non-receipt of this key element post-NIN linkage can be frustrating. Yet, there are efficient solutions at your disposal.

Also Read: How to Upgrade Prepaid Meter (Ikeja Electric)

Swift Solutions

Option 1: USSD Retrieval

Step 1: Dial *7024# on your mobile device.

Step 2: Select option 2 for Token Retrieval.

Step 3: Input your meter number to retrieve the KCT.

Note: Currently accessible on MTN, 9mobile, and GLO networks.

Option 2: Online Portal Access

Step 1: Visit www.ikejaelectric.com/kctcheck.

Step 2: Enter your meter number on the portal.

Step 3: Click “Next” to retrieve your KCT instantly.

Important Points to Note

One-Off Process: Remember, the meter upgrade is a one-time action, ensuring the enhancement of your meter’s functionality. Once completed, it won’t impact your current meter units or usage.

Network Availability: The USSD option is compatible with specific network providers (MTN, 9mobile, and GLO), so ensure you’re using one of these networks for seamless retrieval.

Dealing with Delays

In case you’ve attempted these retrieval methods and still encounter delays or issues, don’t panic. Reach out to Ikeja Electric customer support team. They possess the expertise and resources to assist, offering personalized guidance to resolve your situation promptly.

Final Thoughts

Navigating administrative processes, especially concerning essential services like electricity, can sometimes pose challenges. However, with the outlined options and a proactive approach, you can easily obtain your KCT for the meter upgrade, ensuring uninterrupted power supply without undue hassles.

The transition towards a more streamlined process often comes with initial hurdles, but rest assured, the solutions are within reach. Stay informed, utilize the available resources, and empower yourself to swiftly resolve any issues encountered during this period of transition.

Also Read: How to fix Prepaid Meter Showing Rejected.