Solution to Prepaid Meter Showing Rejected, Failed, Error

If you’ve encountered difficulties while attempting to recharge your Ikeja Electric prepaid meter, fret not—solutions are within reach. Navigating through the frustrating messages of ‘Rejected,’ ‘Failed,’ or ‘Error‘ flashing on your meter can be exasperating, but this blog is a beacon of hope. By delving into various troubleshooting techniques and providing comprehensive tips, you’ll be equipped with the knowledge to tackle these issues head-on.

Ikeja Electric’s customers are required to upgrade their prepaid meters by executing a key change and memory reset procedure. This action needs to be completed prior to the stipulated deadline in order to maintain the ability to recharge your prepaid meters.

Solution to Ikeja Electric Prepaid Meters Showing ‘Rejected,’ ‘Failed,’ or ‘Error.

To resolve this error, Ikeja Electric customers will have to link their NIN to the meter and perform an upgrade using two KCTs. Here is a complete guide on how to upgrade your prepaid meter in Nigeria;

Note: Make sure you load all unused tokens before upgrading your meter.

Step 01: NIN Validation

Kindly visit smartkyc.ikejaelectric.com/nin to validate your meter number and NIN

• Click on “Link your NIN And Meter” button.

• Input your phone number, NIN and email address.

• Confirm your NIN details and click on next if information returned is correct.

• Input your meter number and verification code sent to your email, then click on submit.

• Please note that onlv one (1) NIN can be linked to a meter except Landlords with multiple meters, who can use their NIN repeatedly.

• Your information will be treated with utmost confidentiality.

Step 02: STS Prepaid Meter Upgrade Process

• To upgrade your meter, you need a Key Change Token-KCT (a special ‘reset’ token) to be loaded on vour meter.

• You will receive three (3) sets of 20-digit token upon vending as from November 1st, 2023

• Input the first set of 20-digits token (KCT 1), this will wipe off the old meter settings

• Input the second set of 20-digit token (KCT 2), this will then upgrade vour meter to the new STS platform.

• The last set of 20-digit token will load the purchased energy value into the meter.

IF YOU DON’T RECEIVE YOUR KCT for Ikeja Electric Meter Upgrade, try this;

Option 1: USSD Retrieval

Step 1: Dial *7024# on your mobile device.

Step 2: Select option 2 for Token Retrieval.

Step 3: Input your meter number to retrieve the KCT.

Note: Currently accessible on MTN, 9mobile, and GLO networks.

Option 2: Online Portal Access

Step 1: Visit www.ikejaelectric.com/kctcheck.

Step 2: Enter your meter number on the portal.

Step 3: Click “Next” to retrieve your KCT instantly.

Read more about How to Retrieve Prepaid Meter KCT via KCT Check Portal or USSD Code.

In conclusion, tackling the ‘Rejected,’ ‘Failed,’ or ‘Error’ messages on your Ikeja Electric prepaid meter may be frustrating, but this blog equips you with essential troubleshooting steps. By linking your NIN to your meter, properly entering your KCTs, and visiting the KCT Check Portal if needed, you can overcome these challenges. Armed with these insights, you’ll not only resolve current issues but also gain the confidence to handle future meter errors efficiently, ensuring a smoother prepaid meter experience.